Client: Spabreaks.com
Sector: Spa & Wellness Travel
Solution: API Caching and Aggregation Engine with Unified Booking Interface

About Spabreaks.com

Spabreaks.com is Europe’s leading spa booking and recommendation platform, arranging unforgettable spa experiences for up to 6,000 people every week across more than 700 spa destinations in the UK and overseas. Renowned for their expert advice, extensive choice and exceptional convenience, Spabreaks.com is dedicated to delivering the best possible experience to both customers and partners.

The Challenge

As demand grew, so did the operational complexity of their internal operations. Call centre agents were navigating multiple disconnected systems to search for availability, manage bookings and respond to customer enquiries. This manual process was time-consuming and increasingly unsustainable for maintaining high service levels during peak sales.

The Solution

In 2020, Spabreaks.com partnered with Travel Technology Systems (TTS) to modernise and streamline their booking operations. The brief was to develop an API-driven caching and aggregation engine capable of automating availability requests and supporting direct booking functionality across web and contact centre environments. TTS was selected for this project due to our proven expertise in delivering flexible, end-to-end integrations across the travel customer journey.

TTS delivered a highly scalable, centralised engine designed to interface with multiple core data providers, ensuring real-time, accurate availability and booking information. Crucially, the engine was built to accommodate the complex booking journeys typical within the spa industry, while supporting requests across various in-house sales channels.

The result is a robust, scalable engine that has automated what was previously a highly manual process, significantly improving operational efficiency, enhancing customer response times and accelerating new staff onboarding. The solution continues to evolve, with TTS working closely alongside internal agile teams and external partners to support future development.

The Results

• Streamlined Internal Processes: Manual tasks have been significantly reduced, enabling call centre agents to operate more efficiently and accurately.

• Improved Response Times: Real-time availability and data caching have enhanced the speed and quality of customer interactions.

• Scalable Architecture: The engine supports ongoing growth and complex booking journeys across multiple sales channels.

• Ongoing Collaboration: TTS continues to work closely with Spabreaks.com’s internal agile teams and external partners to further evolve the solution.

What Spabreaks.com Thought

Partnering with TTS in providing an availability and booking engine across a fragmented marketplace has transformed the business operations. Spabreaks.com chose to work with TTS given their experience of integrating with legacy source systems that are robust, but not built for product distribution.  The technology solution developed by TTS is now central to the search and book customer experience allowing clients to self-serve with ease and accuracy. The implementation has materially reduced manual workload for our business departments, saving current and ongoing costs. The system is intuitive, reliable, and integrates seamlessly with our existing platforms. What once required back-and-forth communication is now handled in seconds, improving both efficiency and customer satisfaction.

Mark Thompson
CIO, Palatinate Group, Spabreaks.com

Summary

Spabreaks.com’s collaboration with TTS demonstrates the power of tailored technology solutions in driving operational excellence and outstanding customer service. The partnership has delivered a scalable, future-ready engine that continues to evolve in line with Spabreaks.com’s needs.

Need a tech upgrade? Let TTS help you digitise your travel business.

Contact TTS to explore our solutions – sales@ttsltd.com

The post Spa Breaks Case Study appeared first on Travel Technology Systems.

Client: Your Golf Travel
Sector: Golf Travel
Solution: API Caching and Aggregation Engine with Unified Booking Interface

About Your Golf Travel

Your Golf Travel is the World’s largest golf travel business, offering golf breaks and golf holidays to over 3,500 destinations in 24 countries throughout the UK, Ireland, Europe and the Rest of the World. They cater to individuals, groups, and corporate clients. Known for expert advice and a wide choice of packages, Your Golf Travel delivers seamless, customer-focused experiences for golf enthusiasts of all levels.

The Challenge

Your Golf Travel, needed to address the challenge of manually checking availability across a wide network of private member clubs and resort courses. This process was time-consuming for sales teams and impacted response times back to customers, especially during peak booking periods.

The Solution

In 2020, Your Golf Travel selected Travel Technology Systems (TTS) to develop a central API caching and aggregation engine designed to transform how availability requests and direct connect bookings were handled.

The engine interfaces with multiple core data providers to deliver real-time availability and booking functionality, supporting both consumer-facing websites and highly specialist contact centre teams. It was also designed to accommodate complex booking journeys and be fully API-driven to support requests across multiple in-house sales channels.

TTS created a middleware software engine that automates availability checks and enables instant response times 24/7. For online users, this means immediate visibility of availability and direct booking capabilities. For the support centre, all relevant information is now accessed in one system, removing the need for manual searching and streamlining internal workflows.

The Results

The platform has:

• Automated a previously manual, time-intensive process
• Delivered instant response times across digital and internal systems
• Enabled faster, more efficient customer interactions
• Centralised availability data for easier access and management
• Modernised the booking journey with a fully integrated digital experience

What Your Golf Travel Thought

The availability cache solution developed by TTS is now a core element of our technology stack. It has significantly improved the customer experience by ensuring real-time access to availability data. The integration into both the online and call centre sales channels has been extremely successful, and the team at TTS supported the technology team throughout the process. What used to rely on highly manual processes has now been entirely digitised for our internal teams and customers alike.

Mark Thompson
CIO, Palatinate Group, Your Golf Travel 

Summary

The collaboration between Your Golf Travel and TTS has significantly streamlined operational processes and improved the overall booking experience for both customers and staff. The platform continues to evolve, reflecting a shared commitment to delivering efficient, user-friendly technology solutions for the travel sector.

Eager to drive efficiency like Your Golf Travel?

Contact TTS to explore our solutions – sales@ttsltd.com

The post Your Golf Travel Case Study appeared first on Travel Technology Systems.

Eurotunnel Le Shuttle takes pride in performing rigorous user testing so that our customers can book tickets with confidence, speed, ease and reliability and to reflect the quality of the travel product we are selling.

The redevelopment program also included a dedicated mobile booking site for smartphone users. TTS did a marvellous job on developing a new user interface, which included an integrated card payment solution to reduce the number of steps in the booking process. This was delivered in September 2015, with no post go-live bugs, a fitting testimony to the design, development and testing practices, which highlighted the excellent communication skills and team work of TTS, the business users and Eurotunnel’s IT team.

Eurotunnel Le Shuttle has new projects lined up with TTS in 2017 and is looking forward to a continued strong and productive partnership to deliver quality web applications for the demands of our business and the benefit of our customers.

Romain Tellier
Project Manager, Eurotunnel Le Shuttle
https://www.eurotunnel.com/uk/

The post Eurotunnel Case Study appeared first on Travel Technology Systems.

“From the start, TTS have been prompt at responding and fully engaged in the project. They could grasp from the brief exactly what we wanted and created a functionality specification and development architecture that would meet our requirements. It was important the site was developed to generate different revenue streams and be future-proofed by being scalable for more users accessing data at the same time. Both of these criteria were met and the site was built and developed during COVID, through lockdowns and unprecedented working times. Despite these challenges, the project ran smoothly with online meetings and project deadlines maintained.

The user interface was designed to be clean, fresh and modern whilst also being very functional and easy to use and most importantly maintaining the users engagement.
Follow-up amends, ongoing development, testing and tweaking has been embraced by the team. Upgrades have been done and the background development has been great. The elastic search works very quickly and there is pretty much zero wait time on all search within the site. The site has been live for 8/9 weeks and post-implementation TTS’s service has been great; they are quick to respond and issues are resolved speedily.

Our user journey is broken down into 3 steps; search, filter (holiday options available matching a user’s search criteria) and click through. The site is responsive, quick and meets users’ filter searches delivering what they want to see in a short concise presentation. Once a user has read the very detailed holiday content page, post launch we are pleased to share that the site is achieving a click-through rate of 60/70% to our partner sites”

Nigel Adams
Managing Director, theholidayfile.com
https://theholidayfile.com/

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